Writing Effective Polices and Procedures

Most policies and procedures are developed and written by very busy subject matter experts who are primarily responsible for other job tasks in very busy work environments. Most have had no training in writing effective policies and procedures. Because of their primary responsibilities, it is difficult for them to devote a full day to a course on policy and procedure writing.

Upon the completion of this course the participants will be able to:

Identify major types of documents used in their environment

— Explain the policy management process

— Identify the audience who will read policies

— Understand ways to improve readability

— Write clear and easily understood policies

Eliminate unnecessary wording that make policies cumbersome

— Create a positive tone

The audience for this course is anyone who writes documents for the organization including but not limited to: