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Professional Service Works!®
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Professional Service
Works! Customer Service Employee Program uses the DiSC®
Dimensions of Behavior model to help people learn to adapt their behavior
to customers' needs. Through individual exercises, small group activities
and a supporting video, employees will increase their professionalism.
From negotiations to conflict resolution, employees will be more prepared
to successfully nurture one-to-one relationships with clients while
improving technical and teamwork skills.
The
Facilitator's Kit contains everything you need to administer the
Professional Service Works® program is contained in this comprehensive kit.
Facilitator's Kit includes:
 | One Facilitator's Manual |
| A fully scripted seminar |
| 72 minute video |
| Transparency masters and reproducible handouts (bound and unbound) |
| Research and technical background |
Participant's
Manual includes:
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Workbook |
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One
Personal Profile System® |
Pricing
*Shipping and Handling Charges vary according to size of order.
Facilitation Services:
We can facilitate
this program for your organization or provide onsite or online "train
the trainer" services.
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Attitudes