Professional Service
Works! Customer Service Employee Program uses the DiSC®
Dimensions of Behavior model to help people learn to adapt their behavior
to customers' needs. Through individual exercises, small group activities
and a supporting video, employees will increase their professionalism.
From negotiations to conflict resolution, employees will be more prepared
to successfully nurture one-to-one relationships with clients while
improving technical and teamwork skills.
The
Facilitator's Kit contains everything you need to administer the
Professional Service Works® program is contained in this comprehensive kit.
Facilitator's Kit includes:
One Facilitator's Manual
A fully scripted seminar
72 minute video
Transparency masters and reproducible handouts (bound and unbound)
Attitudes
Professional Service
Works! Customer Service Employee Program uses the DiSC®
Dimensions of Behavior model to help people learn to adapt their behavior
to customers' needs. Through individual exercises, small group activities
and a supporting video, employees will increase their professionalism.
From negotiations to conflict resolution, employees will be more prepared
to successfully nurture one-to-one relationships with clients while
improving technical and teamwork skills.
